Shipping

We have a community of collectors and Trade members around the world. Customs duties and import fees aren’t included at the checkout, or in our quotes. Be aware that you may need to pay customs and/or import fees, if your purchased artwork/s is/are being shipped internationally, in order for the work/s to be released for delivery. We accept no liability for failure to comply with any local laws or regulations.

Customs duties and import fees vary from country to country and they’re set and charged directly by the artwork’s destination country’s customs office. In most cases, either the customs office or the courier will be in touch with you if any fees are due. We’ll keep an eye on your tracking too, to know when your parcel is being delivered. In the case of returns, it’s worth noting any customs or import charges you’ve paid are non-refundable.

For more information, you can contact your local customs department directly to find out details specific to your delivery country. 

We are committed to protecting our environment and reducing waste, so we do all we can to actively source and choose eco-friendly, recycled and/or recyclable materials. We believe in the importance of using quality acid-free materials that can be reused again to protect your artworks.

All of our artworks are packaged securely in appropriate art-safe packaging, varying depending on the type of artwork you have purchased and its shipping destination.

Please note that our Jiffy green foam corners and guards are 100% eco-friendly, made from 100% recycled material and are 100% recyclable.

When possible we also reuse the cardboard boxes we receive when supplies are sent to us as extra packaging padding.

Limited edition prints and original artworks on paper are typically packaged and shipped in one of two ways:

1. Rolled inside a heavy-duty art tube with a sheet of acid-free glassine to protect it.
2. Flat-packed. Depending on its dimension it will be shipped inside an acid free box protected with additional sheets of acid-free glassine. For larger prints, the work is sandwiched between two pieces of cardboard or thin MDF board, protected with additional sheets of acid-free glassine.

Bulkier artworks, such as stretched canvases and framed artworks, are typically shipped in either a heavy-duty trans-art-box or a bespoke wooden crate made to measure, depending on their destination. Before being placed in either, the artwork is wrapped in acid-free glassine or Tyvek and then protected with eco-friendly foam corners and guards, ensuring that the edges do not get damaged and that the artwork is held together in a solid form for additional protection during transit.

For deliveries within London and inside the M-25, the artwork is soft-packed only. Stretched canvasses and framed artworks are first wrapped with acid-free glassine, then protected with eco-friendly corners and foam guards, and then placed inside an ArtPakk acid-free soft padded reusable bag with a recycled cardboard sheet on either side. No more is necessary, as the artwork is being expertly handled and delivered directly to your door.

We can always look into some bespoke packaging/shipping options with you if required.

All of our artworks are shipped directly from our art studio in London (UK). If you’re working towards a specific deadline, let us know when you place your order and we’ll do our best to make sure it is delivered on time.

We’ll endeavour to process and ship your Order as soon as possible, within 10-to-14 business days of Order Confirmation according to artwork type, and the origin and destination of the artwork. For international shipments, we aware that customs clearance time vary form country to country, and we have no control over this or can predict how long it will take.

Based on this, our estimated delivery times are:-

Original artworks are typically shipped within 5-10 Business days.

Limited Edition Prints, are typically shipped in 10-18 Business

Unframed limited Edition Prints are shipped from the UK within 7-10 business days of placing the order.

Framed prints are typically shipped in 4-8 weeks. All our frames are bespoke and made to order by our selected framers, once your order is placed, also please note that these can not be returned.

If you reside in the UK or within the EEC, you can expect your artwork to arrive within 5-8 business days from the time of shipping.

Shipping times to North America, ie The main 48 states and Canada are typically 7 - 10 business days.

For other international destinations please contact CustomerServices @BaronGraftonArthouse.com to get a quote

Please Note:- Shipping times will vary for customers outside of the UK, depending on the customs requirements of the country of destination.

Any dates quoted for delivery of the Goods are indicative only. Time for delivery will not be of the essence of the Contract, and Baron Grafton Arthouse will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused.

If the Buyer fails to take delivery of the order, we shall not be under any obligation to refund the value of the Goods purchased in your order.

Shipping prices vary depending on the artwork type, size, weight, packaging type, your delivery address in the world and the type of shipping method. You can contact us directly at CustomerServices @BaronGraftonArthouse.com and we can put a bespoke quote together for you.

Alternatively, you can fill in the Enquiry form you will find on each artwork page on our website, and we’ll provide you with an accurate quote that suits you're your needs and artwork type.

All our shipping prices are charged at cost price for tracked shipments with reputable courier services. When shipping internationally we provide a more bespoke shipping option that includes specialist art packing (see Packaging section above), tracked shipping and shipping insurance.

This varies from country to country and we have no control over this. In some countries, customs clearance may take as long as 30 days. Please check your government's international shipping policies for more detailed information.

Your package may be delayed due to severe weather conditions, natural disasters, or any other unforeseen major events. As we use tracked shipments with reputable courier services, your courier will inform you of any delays and you will be able to follow the delivery status.

Property of the Goods will not pass from Baron Grafton Arthouse to the Buyer until Baron Grafton Arthouse has received full payment for the Goods purchased and all other sums which are due, owing or payable by the Buyer to Baron Grafton Arthouse in respect of the Contract or any other Contract between Baron Grafton Arthouse and the Buyer even if the delivery and the passing of risk in the Goods has taken place.

By buying an Original Work of Art, an Open Edition Print, an Art Gift, a Limited Edition Print, or/ and any other product created by Maite Baron, Keith Grafton or Baron Grafton from Baron Grafton Arthouse, either through the website, during an Art Fair or Exhibition or through an authorised retailer, you are only acquiring material ownership of the Original Work of Art, Print, Gift or Product. No other rights are granted or implied. Any reproduction (copying), dissemination, transmission, broadcast, distribution, leasing, public exhibition or display, or other analogue or digital use in any form, medium or technology now known or later developed is not permitted unless specifically authorised by us in writing.

Your rights to the purchased “Work of Art" are therefore limited to a right to private use and to resell the artwork privately but excluding any right of representation, commercial exploitation and reproduction. No other rights are granted or implied. You can find full details of our Copyright notice here

As we use secure art packaging and reputable shipping companies, damages are rare. However, you must inspect your delivery thoroughly on arrival and report any damages or defects in writing -at the time of delivery- to the courier before signing the proof of delivery document. It is important to include photographs showing the packaging and any damage or defective of the goods together with your description so we can contact the courier company.

Then, let us know immediately by following these simple steps:-

1. Send an email to CustomerService@barongraftonarthouse.com reporting any damages or defects including photographs. Have your order number ready and provide a daytime contact telephone number where we can contact you.

   Contact us by phone: +44. (0)208 581 2437. Monday to Friday, 10:00am – 6:00pm (UK time).

2. Save all original packaging as you’ll need it to return the work.

3. We’ll contact you to provide packaging instructions, and the return address and decide how we are going to rectify the situation.

   If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 3 days from the delivery date, otherwise no claim will be entertained.